What are the responsibilities and job description for the Customer Service Representative position at Bared Footwear?
Customer Service Representative
THE ROLE:
We have an exciting new opportunity for an experienced customer service superstar to join the Bared Footwear team!
In this role, you’ll deliver exceptional customer experiences across phone, email, live chat, virtual fittings, and social media channels - helping every customer find their perfect fit and making every interaction genuinely unforgettable.
This is a brand-new position in the US, and a huge milestone for Bared. We’re an Australian-based company launching our first US branch office for Customer Service, and you’ll be part of building something special from the ground up.
You'll have the opportunity to be flown to Australia for your initial training, giving you direct access to the team and culture that built Bared from the ground up.
KEY RESPONSIBILITIES (including but not limited):
- Deliver exceptional service across every channel: phone, email, live chat, virtual fittings, and social media — making every customer interaction feel personal and effortless.
- Owning and resolving customer requests with empathy, speed, and accuracy.
- Sharing expert product knowledge to guide customers on product fit and style.
- Investigating and troubleshooting complex issues alongside other teams.
- Managing high volumes of tickets while maintaining top-notch quality.
ABOUT YOU:
- Experienced in customer service (contact center experience a plus).
- Confident multitasker who thrives in a fast-paced environment.
- Strong communicator - friendly, clear, and customer-obsessed.
- Proactive, adaptable, and solution-focused with a strong attention to detail.
- Excited by growth, change, and helping others succeed.
- Experience with Zendesk and/or Shopify highly regarded.
This role is a minimum 3 days per week (Monday, Thursday and Friday).
THE BENEFITS:
- Competitive pay and generous staff discounts
- A free pair of shoes when you start!
- Opportunity for flexible working arrangement – mix of remote and office days.
- Opportunity to travel to Australia
- Real career growth potential as the US operation expands
- Peer recognition and referral rewards
- Wellbeing perks including EAP support
- 401K plus company march
- Health Insurance
- A culture that's inclusive, supportive, and genuinely fun
- The pride of working for a Certified B Corp — a company that measures success by more than the bottom line
ABOUT BARED:
We make great-looking, seriously comfortable shoes — and we believe in doing business better, for people and for the planet. Our team is passionate, tight-knit, and growing fast. As part of our US launch, you won't just have a job here. You'll have a voice, a stake in how things are built, and the opportunity to grow alongside a brand that's just getting started in this market.
Bared is dedicated to fostering a dynamic and inclusive workplace, where diversity isn't just welcomed—it's celebrated. We firmly believe that embracing diversity, inclusion, and belonging is fundamental to our organisational success. As an equal opportunity employer, we are committed to promoting workplace diversity and ensuring a safe and respectful atmosphere for all employees. Our employment decisions are solely based on business needs, job criteria, and individual qualifications, free from bias related to any legally protected characteristic such as race, religion, gender, nationality, sexual orientation, age, marital status, disability, or any other protected characteristic. Discrimination, harassment, or bullying in any form is not tolerated within our culture at Bared.