Customer Service and Inbound Sales Representative

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Job Summary

Our Customer Service and Inbound Sales Representatives are key members of our Marketing and Sales team. They ensure delivery of first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer. They are motivated to serve new and existing customers and assist in generating additional sales revenue.

Duties and Responsibilities

• Efficiently handle inbound calls and electronic communications as assigned
• Manage customer and sales inquiries and provide service and sales support
• Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
• Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
• Document customers’ requests and ensure proper notation of any customer issues
• Become a product expert to ensure customers are receiving the best recommendations possible
• Promote new products when applicable
• Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders
• Demonstrate a positive, customer-centric attitude
• Work well in a team environment and support team members and management
• Type at least 40 words per minute and perform various data entry tasks
• Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
• Creating leads, prospects, and opportunities in the system for future follow-ups
• Duties and responsibilities are subject to change based on business needs

Professional Qualifications and Skills

• High school diploma or equivalent; some college preferred
• One or more years of experience in a customer service role; prior experience in a sales environment is a bonus
• Ability to multi-task in a fast-paced environment with accuracy
• Genuine desire to help others, recommend products and solutions, and close sales
• Excellent interpersonal, verbal and written communication skills
• Proficiency using MS Word, Excel, Outlook, internet browsers, writing basic business emails
• Data entry skills – alpha and numeric – demonstrating speed and accuracy
• Math skills – addition, subtraction, multiplication, division and percentages
• Must be punctual and have good attendance
• Previous experience with a CRM system is a plus
• Proficient computer and phone skills are a must

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Medical and Dependent Savings Accounts (HSA, FSA)
• Employee Assistance Program
• Hybrid Work Environment- up to 1 day per week work from home after the training period and if KPIs are met

IMPORTANT DETAILS:

• Please note this is an onsite position at our Batavia IL location.
• This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for employer sponsorship.

Barco Products is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value the unique perspectives that every individual can bring to our team. We encourage applications from individuals of all backgrounds and experiences.