International Customer Relations Specialist Barcel Global

Description

Job Summary:

As an International Customer Relations Specialist, you will play a crucial role in maintaining positive relationships with our global clientele. Your primary responsibilities include addressing customer inquiries, resolving concerns, and ensuring overall customer satisfaction. You’ll collaborate with cross-functional teams to enhance customer support processes and contribute to the success of our international business operations.

Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, and chat.
• Address customer concerns, complaints, and requests professionally and empathetically.
• Update customer profiles accurately in our database.

Order Processing and Documentation:

• Process orders for international clients, ensuring timely and accurate execution.
• Confirm delivery details and track shipments.
• Maintain export-related documentation.

Product Knowledge and Sales:

• Demonstrate features and usability of new products and services to clients.
• Upsell additional offerings based on customer needs.
• Collaborate with sales teams to promote our offerings globally.

Problem Resolution:

• Investigate and resolve customer issues promptly.
• Work closely with internal teams to address any operational challenges affecting customer satisfaction.

Communication and Relationship Building:

• Maintain healthy business relationships with international customers.
• Provide exceptional service to enhance customer loyalty.

Qualifications

Skills and Traits:

• Excellent communication skills to interact effectively with diverse customers.
• Strong organizational skills to manage customer profiles and documentation.
• Problem-solving abilities to address customer concerns.
• Sales acumen to promote additional products and services.
• Attention to detail for accurate order processing.
• Cultural sensitivity to navigate international interactions.

Qualifications:

• Previous experience in customer service or customer relations is essential, preferably in the CPG industry.
• Familiarity with international shipping and export documentation is a plus.
• Bachelor’s degree or equivalent work experience preferred.
• Fluent in  English and Spanish