What are the responsibilities and job description for the Patient Access Representative II, Baptist Southbank position at Baptist Physician Enterprise Services, Inc.?
About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200 locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Baptist Southbank is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a full-time opportunity.
Patient Access Representative II, Job Responsibilities:
Registers patients accurately and efficiently
Utilization of multiple systems and interfaces
Cross-Trained in order to work in multiple patient access areas
Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintains a professional relationship with all clinical and non-clinical team members
Able to articulate compliance documentation and ensure completion of required patient consent forms
Maintains patient privacy in accordance with HIPAA guidelines
Experience Requirements:
1-2 years Customer Service Experience Required
1-2 years Healthcare experience Preferred
1-2 years Insurance experience Preferred
Education & Credential Requirements:
High School Diploma Required
Primary Location:
Downtown - Southbank Building 1