What are the responsibilities and job description for the Patient Access Representative II, Imaging Contact Center, Baptist Southbank position at Baptist Health?
Job Summary
*Up to $1,000 Sign-On Bonus*
Southbank Plaza is currently hiring for a Full-Time Days Patient Access Representative II to join our Imaging Contact Center team at our Baptist Southbank Plaza location here in Jacksonville, FL.
Shift Details: Full-Time Monday - Friday 8:30am-5:00pm
This Patient Access Rep II will primarily be a scheduler for appointments within the Baptist Health System. In this role you will be answering around 75-80 patient calls a day and the day in the life will look like answering the patients calls to get them scheduled, completing the registration process, insurance verification and suppling estimates and patient collections in reference to estimate, you will also be required to work patient work queues and make outbound calls to patients. You will have a monthly score card to determine how long it takes to wrap up a call and the quality of a call. The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.
As a Patient Access Rep II, you will be responsible for:
Registering patients accurately and efficiently
Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
Maintaining service excellence to patients and visitors for telephonic encounters
Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines
Education & Credential Requirements:
High school diploma (or higher) Required
This Patient Access Representative II position will be located at Southbank Plaza in downtown Jacksonville. If you are interested in this Full-Time Days opportunity, please apply now!
Education Required
High School
Experience
- Insurance Experience
- Healthcare Experience
- Customer Service Experience
License and Certification
- Driver's License - DMV
Location
Downtown - Southbank Building 1
1650 Prudential Dr
Jacksonville, , 32207
About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.