Enrollment and Eligibility Specialist - Call Center

Role Responsibilities:Make outbound and receive inbound calls with the intent of promoting company services; 90% phone basedInterview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programsUtilize proprietary systems to ensure appropriate questions are askedInterpret and explain information such as eligibility requirements and application detailsUse probing questions to clarify eligibility data with patient or memberCompile, record, and evaluate personal and financial data in order to determine eligibilityUnderstand and agree to role-specific information security access and responsibilitiesEnsure safety and confidentiality of data and systems by adhering to the organizations information security policiesRead, understand and agree to security policies and complete all annual security and compliance trainingRole Requirements:2 years of experience in a customer service/call center environmentAbility to place and receive calls via computer interfaceExcellent phone skillsStrong data entry skillsExcellent critical thinking skillsAbility to manage difficult peopleAbility to be assertiveAbility to actively listen and show compassionExperience working remotelyPrivate, quiet office/working spaceAssociate’s Degree preferredCompany DescriptionBanner Personnel Service opened its doors on September 28, 1970. As a Woman Business Enterprise (WBE) certified by the City of Chicago, Banner is a full service placement firm specializing in Support Professionals, Sales and Marketing, Industrial, Medical, and Accounting and Finance. We continue to provide qualified temporary, temp-to-hire and direct hire talent to hundreds of clients in the Chicago metropolitan area with offices located in Chicago, Libertyville and Naperville. Banner Personnel is an Equal Employment Opportunity company.