Insurance Agency Office Administrator

Position Summary

Our client is seeking a highly organized, detail-oriented Office Administrator to support daily operations at a busy insurance agency. Responsibilities include managing office functions, maintaining accurate client records, assisting with policy servicing, and providing professional customer service.

Schedule: Full-time, Monday–Friday, 9:00 a.m.–5:00 p.m.

Key Responsibilities

• Manage daily office operations, including phones, emails, scheduling, mail, supplies, and administrative records.
• Assist producers and account managers with policy changes, renewals, certificates of insurance, applications, and follow-ups.
• Provide courteous customer service by answering routine questions and directing coverage, claims, and billing inquiries to the appropriate staff.
• Coordinate communications, meetings, and workflow assignments while supporting staff onboarding and training.
• Assist with compliance documentation, record retention, data security, and special projects.

Qualifications

• 2 years of experience in office administration, customer service, or an insurance agency.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Excellent organizational, communication, and problem-solving skills with strong attention to detail.
• Professional phone and email etiquette and a customer-focused attitude.
• Ability to manage multiple priorities, maintain confidentiality, and work independently and as part of a team.

Preferred: Experience with insurance agency management systems and familiarity with policy documentation, renewals, certificates of insurance, and carrier procedures.

Banner Personnel Service opened its doors on September 28, 1970. As a Woman Business Enterprise (WBE) certified by the City of Chicago, Banner is a full service placement firm specializing in Support Professionals, Sales and Marketing, Industrial, Medical, and Accounting and Finance. We continue to provide qualified temporary, temp-to-hire and direct hire talent to hundreds of clients in the Chicago metropolitan area with offices located in Chicago, Libertyville and Naperville. Banner Personnel is an Equal Employment Opportunity company.