What are the responsibilities and job description for the Assistant Branch Manager position at bankESB?
OVERVIEW:
Together with the Branch Manager, the Assistant Branch Manager is responsible for overseeing all of the daily branch functions, participating in the hiring process, developing, and maintaining a branch team, and overall customer experience.
Performs supervisory and administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established Bank policies and procedures. Oversees lobby and teller line and assists in the coordination and delegation of work assignments. Demonstrates leadership, accountability, dependability, professionalism, teamwork, and excellent communication skills in every interaction.
Provides backup to Branch Manager as needed.
PRIMARY ACCOUNTABILITIES/RESPONSIBILITIES: Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
•Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
•Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.
Lending
•Interview and take applications for all consumer and home equity loans/lines (where applicable). May close consumer and home equity loans/lines.
•Refer mortgages and refinances to branch’s Mortgage Originator, but may also assist customers in entering online mortgage applications in absence of Mortgage Originator.
•Maintain a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes.
Leadership and People Management
•Participate in the hiring process.
•Assist in coaching the entire branch team.
•Work with the Branch Manager to maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
•Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
•Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.
Operations and Compliance
•Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures. •Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
•Oversee branch security detailed in the HFG security manual and ensure branch staff compliance. •Ensure completion of all required training by entire branch team.
EDUCATION AND EXPERIENCE:
•Associates degree or similar course work/training
•Minimum of 2 years customer service experience/sales experience
•Minimum of 2 years supervisory experience
•Prior Assistant Branch Manager experience is a plus
•Fluency in a second language is a plus
•Computer skills required •Knowledge of Microsoft products a plus
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Sealed Record Notice: An applicant for employment with a sealed record on file with Commissioner of Probation may answer “no record” with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer “no record” with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution.
