Loan Servicing Specialist

Primary Accountabilities / Responsibilities:

• Responsible for providing outstanding service to our customers and to our internal staff.
  
• Accurately processes all monetary transaction, including New Loan Disbursement and related funding transactions, loan payments, advances, paydowns and payoffs.
• Reviews assigned newly boarded loans timely.
• Completes assigned discharges and releases timely.
• Participates in monitoring and tracking receipt of closed loan trailing documents and collateral documents.
• Actively takes Servicing Department calls.
• Prepares loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Replies to customer inquiries received by phone or email.
• Process incoming and outgoing wires. 
• Assists in the Insurance Tracking for all HFG Banks including preparation of Flood Validation packages and related research. 
• Uses established protocols and controls to ensure security and privacy is always maintained. 
• Assumes responsibility for related duties as required or assigned.
• Exhibits professionalism, empathy, and courtesy in all interactions with customers and coworkers. 
• Monitors workload and prioritize projects to ensure tasks are completed timely and accurately. 
• Promotes positive culture of continuous improvement with discipline around end-to-end workflow/processes; participate and collaborate in the review and recommendation of operational systems and delivery channels, automate key processes where possible, working with business and technology partners. 

Position Requirements:

• High School Diploma or equivalent experience
• Thorough knowledge of Bank operations.
• Well organized, attention to detail, strong problem-solving skills, able to assist and coordinate activities with others, able to use all related computer applications and business machines.
• Knowledge of Banking laws, policies and procedures, service, and credit products.
• Principles of report preparation.
• Knowledge of loan and mortgage documents and state title requirements Excellent understanding of government regulations and legal requirements involving mortgage and consumer lending.
• Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
• Able to interpret a variety of technical instructions and can deal with multiple variables.
• Ability to compute lending calculations including, but no limited to, interest rate changes.
• Able to perform very simple algebra.

Qualifications:
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.