Assistant Branch Manager - Broadway

Join Metro Credit Union as an Assistant Branch Manager and play a pivotal role in delivering exceptional member experiences while driving operational excellence. In this leadership position, you’ll partner closely with the Branch Manager to oversee daily branch operations, guide and develop staff, and ensure seamless service delivery. From supervising team performance and maintaining security standards to supporting sales initiatives and resolving member inquiries, you’ll be at the heart of creating a positive, efficient, and member-focused environment. If you’re a motivated professional with strong leadership skills and a passion for helping people achieve their financial goals, this is your opportunity to make an impact at Massachusetts’ largest state-chartered credit union.

Essential Job Functions

• Plays a key role in supervision of branch by:
• Opening and closing branch
• Creating schedules and managing assigned tasks
• Training and coaching employees
• Resolving service issues to ensure total member satisfaction including determining root cause, selecting, and explaining best solution, expediting correction or adjustment, and following up to ensure resolution.
• Accurately balancing individual work, branch vault cash, recyclers, and automated teller machines (“ATMs”)
• Providing approvals and system overrides for branch transactions in excess of employee limits.
• Monitoring individual and branch contact events. Ensuring closure of assigned contact events within standards.
• Ordering branch cash, suppling staff, ATMs, and recyclers with cash throughout the day
• Scanning, uploading, extracting and archiving check images.
• Processes variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc.
• Responds to member inquiries and provides information relative to Mero Credit Union policies and procedures.
• Opens consumer deposit accounts for members after performing needs assessment to determine the best financial solution.
• Contributes to sales and referral program and branch sales goals. Cross sells products by answering inquiries and informing members of new services and product promotions. Makes effective referrals to retail partners.
• Attends retail branch management meetings and sales meetings.
• Reviews all daily work for accuracy including verifying all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork.
• Conducts consumer loan interviews; aids members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicates loan application status to members.
• Maintains member confidentiality and protects bank operations by keeping member information confidential.
  

Supervisory Responsibilities

Performs additional duties, as required by management.

• Manages staff including the Sales & Service Representative and Sales & Service Supervisors in the absence of the branch manager.
  
  

Requirements

• Education and Experience
• High school diploma or equivalent. Associate’s degree in business administration or related field strongly preferred.
• Minimum 4 years of retail customer service experience of which at least 2 years is supervisory experience is strongly preferred.
• Previous banking experience highly preferred.

• Skills/Knowledge/Certifications
• Knowledge of computers, web browsers, and office software products.
• Strong customer service skills.
• Strong oral and written communication skills
• Strong attention to detail and accuracy of work performed.
• Ability to problem solve and work independently.
  

Compensation Disclosure

$27.55 - $37.28/hr.

The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.