What are the responsibilities and job description for the Information Technology Support Specialist I position at Bank OZK and Careers?
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope:
Responsible for the day-to-day operations, including support and maintenance, related to the PC and computing environment for the assigned division. Also responsible for recommending, installing, and configuring PC, phones and related equipment onto the network.
Essential Job Functions:- Provides personal computer installation, maintenance, and support.
- Provides PC and software support and maintenances.
- Travels on-site to branches in respective division, as needed.
- Assist in preparation of new division branch openings.
- Provides support as needed to maintain inventory of computer related equipment located in the division.
- Assists in local network equipment and telephone support.
- Opens and works support tickets.
- Maintains effective communication with other internal IT teams.
- Travels on company business on occasion.
- Maintains good punctuality and attendance to work.
- Follows Bank policy, procedures and guidelines.
- Performs other duties as assigned.
- Knowledge of TCP/IP networking, PC Hardware, and Laser Printers.
- Knowledge of Active Directory.
- Ability to learn other computer software and hardware.
- Ability to lift computer equipment with or without accommodation.
- Ability to climb ladders, crawl under desks or reach to install network equipment with or without accommodation.
- Ability to sit at a desk for extended periods.
- Ability to communicate effectively both verbally and in writing.
- Ability to travel to other branches in the division.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to demonstrate effective customer service skills.
- Ability to maintain attention to detail.
- Ability to demonstrate effective time management skills.
- Skill in using computer and Microsoft Office, including Word, Excel and Outlook.
- High school diploma or equivalent, required.
- Experience with MS Office programs, PC hardware, and laser printers, required.
- Valid driver’s license and a good driving record.
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.