What are the responsibilities and job description for the Front Desk Supervisor position at Bandon Dunes Golf Resort?
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary
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The Front Desk Supervisor assists with the day-to-day supervision of Front Desk Agents and supports pre-arrivals, departure billing, in-room amenity requests, and special guest requests.
Essential Duties & Responsibilities
- Communicate effectively with guests, leaders, and team members.
- Provide guests with accurate information regarding resort policies, amenities, and services.
- Contact guests before arrival to confirm reservation details and document special requests.
- Coordinate in-room amenities and other requests from guests and leaders.
- Perform check in and checkout procedures in a welcoming, proactive, and accurate manner.
- Ensure Front Desk Agents complete check-in and checkout procedures accurately and serve as a resource when questions or guest concerns arise.
- Provide concierge service by assisting guests with resort information, recommendations, and requests.
- Oversee shift closing procedures and confirm all required responsibilities have been completed.
- Coordinate with service providers, including massage therapists and transportation partners, to support the guest experience.
- Take lodging and tennis reservations by phone or in person as needed.
- Provide friendly and hospitable service while helping Front Desk Agents apply resort policies consistently.
- Reconcile shift banks, guest billing, and related reports accurately.
- Promote resort amenities and services in a guest-focused manner to enhance the guest experience and support resort revenue.
- Manage difficult or sensitive situations calmly and professionally.
- Assist guests and team members with disputed billing situations, escalating concerns when appropriate.
- Perform other related duties as assigned.
Qualifications
- Previous hospitality, lodging, front desk, or guest service experience preferred.
- Previous supervisory or team lead experience preferred.
- Proficiency in Microsoft Word and Excel.
- Experience with Versa, Agilysys Golf, or similar systems preferred.
- Strong communication, organization, attention to detail, and problem-solving skills.
- Ability to manage multiple priorities and work with limited supervision.
- Flexible availability, including evenings and weekends.
Physical Requirements
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Physical activities may include, as applicable to the role, standing, walking, bending, lifting, and operating role specific tools or equipment. Lifting requirements vary by role and will be discussed during the interview process. Reasonable accommodations may be made in accordance with applicable law.
Work Environment
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Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.
Perks
- Golf Privileges
- Retail and Restaurant Discounts
- Employee Meal Program
- Uniform Benefit Provided
- Employee Assistance Program – Canopy
Classification
- Full-Time Seasonal \u007C Hourly \u007C Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.