Intake Specialist (Part-Time) (10665)

Intake Specialist 
📍 Baltimore, MD
💰 $19 to $22 per hour
🕒 Part-Time | 10AM-6PM | Every other Weekend 

Help Clients Begin Their Path to Recovery.
Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a dedicated and compassionate Intake Specialist to join our team. In this vital role, you will oversee and support the intake and admissions process for individuals entering our Crisis Residential Unit (CRU) and Detox/Withdrawal Management programs. The Intake Specialist ensures a smooth transition for clients into care while upholding the highest standards of professionalism, empathy, and confidentiality.

What You’ll Do

• Oversees referral process for CRU and Detox/withdrawal maintenance units.
• Provide support to residential counselors (both Detox and CRU) and is responsible for admissions to both units during their shift.
• Screens and coordinates intake over the phone with potential clients, care partners and medical professionals. Understands limitations in scope of role, involves medical and clinical staff, and other providers as appropriate and required.
• Completes registration and associated intake documentation of individuals entering care, utilizing Credible, electronic medical record, and verifying insurance status 
• Prepares and submits initial and concurrent authorizations to third party payors and/or insurers for applicable patient billing 
• Instructs and assists clients in preparation for specific lab tests, obtains informed consent, release of information, authorization, and collects and processes routine laboratory specimens (for Detox clients). 
• Act as a liaison as assigned and appropriate for internal and external stakeholders, maintaining positive relationships.  
• Demonstrate adherence to company policies and expectations and behavioral competencies, both explicit and implicit. 
• Responsible for running psychoeducational groups All tasks, projects, and/or duties as assigned and authorized, as determined by Direct Supervisor and Clinical Director (or designated delegate) to be congruent with the role. 

Qualifications

Education: High School Diploma: associate or bachelor’s degree preferred 

Experience: Minimum of 2 years working with individuals in the public health system is preferable.       

Why Join BCRI

💡 Make a direct impact in clients’ recovery journey.
🏥 Medical, Dental, and Vision Insurance.
💼 403(b) Retirement Plan with employer match.
🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
📚 Tuition Reimbursement & Professional Development Support.
💙 Be part of an innovative, mission-driven team transforming behavioral health care.

Salary : $19 - $22