What are the responsibilities and job description for the Business Systems Analyst position at Balch & Bingham?
The Business Systems Analyst provides daily support of production financial, HR and other various business systems including investigating and resolving more complex user questions and creating complex ad-hoc reports or queries in support of system functionality or user requirements. The Business Systems Analyst will implement enhancements to support business needs, system upgrades and “bug” fixes. The Analyst will partner with support groups to provide integrated system support for all day-to-day application and production issues. The Individual will provide post implementation support, enhancement, bug documentation and, as needed, prepare, coordinate, and assist with customer training as needed.
Key Responsibilities:
- Manage and maintain the financial, HR, and other business systems application stacks as well as a collection of supporting applications and integration tools used by both the financial, HR and operational teams.
- Analyze user requirements, procedures, and problems in order to provide support and/or improve existing system applications and workflow processes.
- Provide 3rd level software support for the Help Desk involving the investigation and resolution of desktop software application problems that have been escalated.
- Collaborate with software vendors and consultants for software support and implementation.
- Develop and maintain technical documentation for both internal IT and end users.
- Plan and Execute systems application deployments, upgrades and patches and coordinate the rollout of these activities with other supporting IT team members.
- Maintain an understanding of a broad range of both business and legal processes and related systems.
Qualifications:
- Outstanding interpersonal skills including client service, communication, writing, and presentation skills.
- Attention to detail and quality with an emphasis on change management planning.
- Ability to understand and develop complex business processes.
- Ability to work independently and on cross functional teams.
- Ability to interface with individuals of varying technical capabilities.
- Experience with financial management and/or time and billing systems preferred. Experience with legal specific platforms (Aderant Expert) is a plus.
- Experience with MSSQL, ETL processes, FTP automation, REST APIs, and other application integration technology preferred.
- Bachelor’s degree in a technical field preferred.
- 3-5 years of experience in similar role preferred.