What are the responsibilities and job description for the CRM Business Systems Analyst position at Apt?
Job Description
CRM Business Systems Analyst (Microsoft Dynamics 365 / D365 CE / Power Platform)
Location: Birmingham, AL
About the Role
We’re seeking a CRM Business Systems Analyst with expertise in Microsoft Dynamics 365 CE and/or Microsoft Power Platform to enhance and support our client's customer relationship management capabilities. This role is ideal for someone who is analytical, curious, and driven - someone who loves understanding the “why” behind business needs and translating them into smart, scalable technology solutions.
What You’ll Do
- Act as the SME for the CRM ecosystem, ensuring the platform is optimized across technical configurations, business requirements, user experience needs, and ongoing enhancements and upgrades.
- Serve as the primary liaison between business stakeholders and the technical team for CRM enhancements and initiatives
- Analyze business processes and identify opportunities to improve customer engagement, sales performance, and operational efficiency
- Configure and customize D365 CE and/or Power Platform components (Power Automate, Power Apps, Power FX, Power BI, Power Pages, etc.)
- Gather, document, and validate detailed business and functional requirements
- Support CRM data management, data integrity, reporting, and dashboards
- Drive user adoption through training, communication, and ongoing support
- Troubleshoot issues, support releases, and ensure system performance and stability
- Recommend creative solutions and best practices to maximize ROI on CRM investments
What We’re Looking For
- Hands-on experience with Microsoft Dynamics 365 CE Cloud OR Microsoft Power Platform
- Strong business analysis skills and ability to map requirements to system capabilities
- A collaborative team player with excellent communication skills and a “no ego” mindset
- Proactive, adaptable, and comfortable operating in a fast-paced environment
- A natural problem solver who thinks outside the box and brings ideas to the table
Preferred Qualifications
- Experience with customer-facing, sales, or service processes
- Knowledge of CRM governance, integrations, and data flows
- Familiarity with Agile delivery frameworks
- Microsoft certifications in Dynamics 365 or Power Platform
Why Join Us?
- Influence key CRM enhancements and digital transformation initiatives
- Growth-focused environment with opportunities for skill development and certifications
- Supportive team culture with flexibility and autonomy
- Competitive pay and benefits package