Front Desk Receptionist/Patient Coordinator

Job description

Balance Hormone Center – West Valley (Peoria, AZ)
Job Type: Full-time
Schedule: 40 hours per week

About Us

Balance Hormone Center provides comprehensive hormone replacement therapy and wellness services for men and women. We are a growing clinic focused on compassionate, efficient, and patient-centered care.

We are expanding into the West Valley with a new clinic in Peoria, opening in early October, and are seeking a Front Desk Receptionist to help create a seamless and welcoming patient experience.

Position Overview

The Front Desk Receptionist is the first point of contact for patients and plays a critical role in delivering an exceptional experience. This role is responsible for managing front desk operations, patient communication, and administrative workflows.

Responsibilities

• Greet and check in patients in a professional and friendly manner
• Answer phone calls and respond to patient inquiries
• Schedule appointments and manage provider calendars
• Verify insurance and maintain accurate patient records
• Process payments through POS and EMR systems
• Support overall clinic flow and front office organization

Qualifications

Minimum Requirements:

• High school diploma or equivalent

Preferred Qualifications:

• 2 years of customer service experience
• Healthcare or medical office experience
• Experience with EMR systems

Training & Start Date

This role is expected to start in early September ahead of our clinic opening in early October.

Training will be conducted over a one month period prior to the clinic opening. Training will take place at one or more of our established clinic locations (Gilbert, Chandler, Litchfield Park and/or Scottsdale).

A $500 training bonus will be provided to help offset additional commute costs associated with traveling to these locations.

Benefits

• Health insurance
• Dental insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Employee discounts

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program

Application Question(s):

• Describe your experience working in a front desk, customer service, or patient-facing role. What types of responsibilities did you handle?
• How do you handle a situation where multiple patients need assistance at the same time (phones ringing, check-ins, questions, etc.)?
• What experience do you have with scheduling systems, EMRs, or handling payments/insurance verification?
• Our clinic prioritizes a high-quality patient experience. What does “great patient experience” mean to you, and how do you deliver it?
• If selected, how soon would you be available to begin employment?
• Are you available to work four 10-hour shifts per week?
• This role requires training at other Valley locations for one month prior to our early October opening. Are you available to start in early September and travel to Gilbert, Litchfield Park, Chandler, and/or Scottsdale for training?

Ability to Commute:

• Peoria, AZ 85383 (Required)

Work Location: In person

Salary : $17 - $22