What are the responsibilities and job description for the Specialist Child Care Navigator position at BakerRipley?
The Child Care Navigator Specialist provides families with accurate information about the child care assistance program, early childhood development, and additional community-based resources.
This role serves as a primary point of contact for families, child care providers, and community partners, offering guidance and support throughout the application process. Strong communication and customer service skills are essential. Bilingual proficiency in English and Spanish is preferred.
Essential Functions:
Skills
Preferred
Communication: Intermediate
Relationship Management: Intermediate
Microsoft Excel: Intermediate
Behaviours
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivation
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School
Preferred
Bachelors or better in Child Development or related field
Experience
Required
2 years: Experience supporting families
Preferred
2 years: Case management experience, customer service experience, experience working within a non-profit, experience administering benefits.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
None
This role serves as a primary point of contact for families, child care providers, and community partners, offering guidance and support throughout the application process. Strong communication and customer service skills are essential. Bilingual proficiency in English and Spanish is preferred.
Essential Functions:
- Builds rapport and trust with families and child care providers by delivering high-quality, respectful, and professional customer service.
- Provide comprehensive case management for families receiving child care scholarships, by maintaining accurate records, monitoring case statuses, and supporting families through changes in circumstances or program requirements.
- Communicates with families regarding eligibility, required documentation, program policies, case actions, and complaint resolutions.
- Provides clear and accurate information about child care assistance programs, early childhood development, and relevant community resources.
- Collects and tracks data to support program outcomes and reporting requirements for funders.
- Accurately performs income calculations to determine family eligibility and cost of care.
- Enters and maintains timely, accurate data in internal systems and databases, including financial aid platforms, as required.
- Organizes and maintains complete, compliant customer files in accordance with documentation standards.
- Responds promptly to customer needs and assists families in navigating the child care assistance process.
- Reviews customer-submitted documents to determine eligibility within required timeframes.
- Customers are meaningfully engaged and supported throughout the child care assistance application and case management process to ensure a positive and informed experience.
- Families are connected to local community partners and services that address their broader needs beyond child care.
- Builds and maintains strong relationships with local child care providers and community organizations to enhance collaboration and service delivery.
Skills
Preferred
Communication: Intermediate
Relationship Management: Intermediate
Microsoft Excel: Intermediate
Behaviours
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivation
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School
Preferred
Bachelors or better in Child Development or related field
Experience
Required
2 years: Experience supporting families
Preferred
2 years: Case management experience, customer service experience, experience working within a non-profit, experience administering benefits.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
None
