What are the responsibilities and job description for the Service Coordinator position at BakerRipley?
- Welcomes customers to Workforce Solutions, listens and makes determination as to the best way to serve based on customer needs
- Establishes a rapport with customers by demonstrating a friendly, welcoming and professional demeanor always
- Engages customers and provides assistance to achieve the request
- Maintains an awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them
- Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources
- Provides job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provides information about community resources and records referrals properly
- Provides professional resume, networking and interviewing guidance that is customized
- Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job
- Facilitates Workforce Solutions seminars
- Assist customers patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
- Supports customers in using computers and other equipment in the resource area
- Shares current local labor market information
- Provides support for customers by answering the phone, interacting face to face, by email, live chat or social media as assigned
- Performs other duties as assigned
Skills
Required
Customer Service: Advanced
Education
Required
High School
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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