What are the responsibilities and job description for the Collision Center Manager/Estimator position at Baker Auto Group?
Baker Automotive Group
Baker Automotive Group is one of the region's premier auto groups, serving communities throughout western Michigan. We currently have a terrific opportunity for an experienced manager to oversee a high-performing collision center. If you have experience in the collision repair industry and are ready to prove your ability to run a top-tier collision center, your next job awaits! This is a full-time, salaried position with performance bonus.
Job Responsibilities:
- Creates a world class customer experience by leading a high-performing team.
- Clears the way for Technicians to maximize their proficiency and quality.
- Hires, trains and manages department team members.
- Serves as the primary contact for customer handling and concern resolution.
- Ensures the department and personnel remain compliant with work procedures and industry regulations.
- Controls areas of waste; keeps receivables, unapplied time and policy expense within guides.
- Oversees shop maintenance and upkeep.
Skills & Qualifications:
- You know how this business works, from estimates to insurance companies to repairs.
- Previous experience leading and mentoring others.
- Experience using CCC Estimating System.
- High level of organization, attention to detail and follow-through.
- Able to take on complex situations and negotiate positive outcomes.
- A current valid driver’s license and insurability rating is required.
Benefits Include:
- A shop with the latest technology, ADAS calibration equipment and laser-driven frame measurement.
- Health, dental, life and vision insurance.
- 401(k).
- M-F work schedule with no weekends.
- Paid Time-Off.
- Continued professional development.