What are the responsibilities and job description for the Collision Advisor / Estimator Apprentice position at Car Center?
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Assist with day-to-day business including answering phones, accurately entering data into CCC, assisting customers, etc.
- Collaborate with senior estimators in reviewing damaged vehicles with customers and insurance adjusters
- Collaborate with senior estimators in writing accurate, profitable damage reports and taking required photos for insurance submission and electronic filing
- Ordering parts for repair orders and collaborating with Centralized Parts team for best margin
- Effectively communicate with customers, colleagues, insurance adjusters and rental companies on the status of vehicle repairs
- Shadow and assist support roles within the shop to gain greater knowledge and skills and offer support as skills increase
- Maintain exceptional customer service (following Customer Core Six, Proven Process, and EDGE Guides)
- Cover out-of-office estimators within the company during (at any locations as needed)
- Cover out-of-office CSR/Parts Coordinators within current location as needed
- Help diagnose potential production issues within the shop
- All other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
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Valid and clean driver’s license (required for insurance purposes)
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Experience with CCC estimating system (preferred)
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I-Car training (preferred)
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Strong ability to take initiative and follow-through
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Builds strong rapport and relationships with adjusters, customers, team members, etc.
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Solid administrative skillset and attention to detail
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Quick assimilation to the Company Core Values, Customer Core Six, Proven Process, and EDGE Guides
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Strong amp; professional communication skills (verbal and written)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Ability to withstand environmental conditions of Auto Body Shop
- Ability to withstand all weather conditions
- Ability to work on a computer for long/extended periods of time
- Ability to transport vehicles from shop to shop as needed
- Benefits: Health, Vision and Dental Insurance, Employee Life Insurance, 401k with company matching, etc.
- Paid Time Off and Holidays
- Clean Well-Maintained Work Environment
- Weekends Off
- Awesome Team Culture
- Attitude = Altitude
- Do the right thing, work hard, have fun, stay humbly confident. The team comes first.
- Exceptional Distinct Guest Experience (E.D.G.E.)
- Proactive Customer Service
- Respectful Accountability
- Collect all the facts first, deliver with respect. Teachable moments = opportunity for growth.
- Servant Leadership
- Leadership exists at every level. Always lead by example.
- Share to Solve
- Positive communication and collaboration are key to solving challenges. We focus on solutions, not blame, and work together to overcome obstacles.
- Grow or Die
- Embrace change with a growth mindset. What worked yesterday may not work today. Always continue improving.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Salary : $20 - $23