Collection Specialist

Job Title: Collection Specialist

Reports to: Office Manager

Location: St. Louis, MO

Company: Baisch & Skinner, Inc.

Full/Part Time: Full Time

Regular/Temporary: Regular

Company Description: Baisch & Skinner is a wholesale floral distributor based in St. Louis, MO with six branch store locations throughout the Midwest. Importers of fresh cut flowers, plants, permanent botanicals, decoratives, glassware, and floral supplies, Baisch & Skinner is a business-to-business distributor that serves the floral, design, and hospitality industries.

Responsibilities:

· Research discrepancies and debit memos to accurately process, issue, and post credits/debits to customer accounts as necessary.

· Maintains all records and files and backup documentation related to accounts receivable.

· Reviews an aging report on a weekly basis

· Initiates, tracks, and maintains all record/files associated with collection activities for each account to include negotiated payment schedules, telephone call documentation and collection letters.

· Ensure company adherence to corporate credit policies and procedures for consistent handling of collection matters to maintain good customer relations.

· Maintains accurate customer information in database according to company procedures.

· Research credit applications, notifies customers of approval/disapproval status and documents pertinent credit information in accordance with company procedures.

· Creates and maintains proper response letters on computer for various incoming correspondence.

· Collaborates as required with outside legal counsel to resolve credit disputes and collection efforts.

· Communicate any issues with the appropriate Salesperson or Branch Manager

· Occasionally acts as backup or supports other positions within a small office environment.

· Contributes to team effort by accomplishing related results and other duties as assigned.

Qualifications:

· Associate degree in Business or Bookkeeping and/or at least two years of hands-on industry experience

· Knowledge of office administration and bookkeeping procedures

· Detail-oriented, with a mathematical aptitude.

· Strong typing and computer skills required including knowledge of Microsoft Windows, advanced level proficiency in Microsoft Word, Microsoft Excel and Microsoft Outlook.

· Ability to maintain a high level of accuracy in preparing and entering financial information

· Excellent written and oral communication skills are essential for professional phone and personal contacts

· Demonstrated customer service focus, with professional demeanor and appearance

· Ability to work in a fast-paced environment

· Ability to work in a team environment

· Willingness to work a flexible schedule to accommodate heavy work volume

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person