Incident Analyst (17062)

Baer is looking for Incident Analyst for a 6 month project located in Rosemont, IL
Title: Incident Analyst
Location: Hybrid Rosemont, IL (In office 10 days/month (alternating 2 days in office one week, 3 days in office following)
Duration: 6 months
Rate: All-Inclusive
Alignment: W2 or C2C
Description:

• Monitor and coordinate the resolution of major and recurring IT incidents.
• Support root cause analysis efforts by organizing and participating in post-incident review meetings.
• Collaborate with internal and external support teams to ensure proper documentation, communication, and resolution of incidents.
• Track corrective actions and follow-ups to ensure timely completion.
• Create and maintain incident reports, metrics, and dashboards to track trends and resolution effectiveness.
• Help maintain and improve incident management procedures and documentation.
• Ensure adherence to incident management processes and service level expectations (SLEs).
• Assist in process improvement efforts to reduce incident volume and impact.
• Other duties or projects as assigned.

Requirements:

• Familiarity with ITIL framework (ITILv4 certification preferred).
• Strong communication and coordination skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Ability to work across technical and non-technical teams.
• Must pass a post-offer background and drug test.
• ITIL Intermediate Certification
• PMP Certification
• Experience in enterprise-level support environments
• Bachelor s Degree or a related field and 3 years of IT experience or High school diploma with 6 years of relevant experience in IT support or process management.

Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.

Baer is an equal opportunity employer including disability/veteran.