Software Architect

Company Overview:

About Us:

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:

Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:

Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Software Architect Overview:

As a Software Architect, you will be a key member of our new architecture team, reporting directly to the VP of Architecture. This role requires strong expertise in cloud architecture, microservices, and designing systems that prioritize security, reliability, and scalability. You’ll coordinate with 5-10 feature teams to design features that meet the platform's evolving needs. Your work will shape the future of a rapidly growing SaaS platform, enabling us to handle billions of API requests monthly and delivering innovative solutions for the K12 market.

Software Architect Responsibilities:

• Collaborate with feature teams to design, build, and integrate scalable microservices and platform solutions.
• Develop and maintain a platform architecture that supports Incident IQ's multi-tenant SaaS product, with an emphasis on security, performance, and reliability.
• Work closely with the VP of Architecture to define and guide long-term architecture strategies.
• Ensure all architectural designs support scalability, performance, and security, particularly as the company scales from $50MM ARR to $200MM ARR.
• Lead efforts to implement cloud-native patterns and best practices on Azure, leveraging modern technologies such as C#.NET 8.0 and Kubernetes.
• Design shared services and reusable components that are reliable and maintainable across teams.
• Collaborate with reliability engineers to ensure system reliability, monitoring, and incident response processes are built into the architecture.
• Drive architecture and security standards across the platform, ensuring that every feature is designed with security and scalability in mind.
  
  

Software Architect Requirements:

• Proven experience in designing and building cloud-native applications, preferably in Azure.
• 7 years of software development experience in C#.NET, with expertise in microservice architecture and event-driven design.
• Demonstrated experience in designing and scaling multi-tenant SaaS applications.
• Strong understanding of security best practices, particularly in the context of platform and shared services architecture.
• Experience leading teams or mentoring engineers, with the ability to communicate technical decisions effectively.
• Ability to work in a fast-paced, startup-like environment and make architectural decisions that balance immediate needs with long-term goals.
• Experience in SaaS companies with $50MM ARR or more, preferably in rapid growth environments.
• Familiarity with reliability engineering principles and a passion for building resilient systems.
  
  

What makes Incident IQ different:

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
  
  

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer