What are the responsibilities and job description for the Office Administrator position at Backyard Products, LLC?
Company Overview:
Backyard Products is a national leader in the design, manufacturing, and installation of outdoor structures, including sheds, gazebos, playsets, pergolas, and pavilions. We partner with skilled 1099 contractors to provide exceptional installation service and quality craftsmanship. We are seeking an Administrator to manage contractor operations and daily customer service tasks.
Position Summary:
The Administrator will support field operations and provide administrative and customer service support, ensuring a smooth installation experience for both independent contractor and customer. Ideal candidates should have outstanding communication and organizational abilities, as well as the capability to oversee multiple tasks efficiently in a dynamic work setting.
Key Responsibilities:
Contractor & Operations Support
- Coordinate scheduling and project assignments for 1099 independent contractors.
- Maintain and update contractor documentation (e.g., W-9s, insurance compliance and background checks).
- Communicate job requirements, timelines, and updates to contractors.
Customer Service & Administrative Support
- Answer incoming calls and manage customer expectations professionally and effectively.
- Create and process customer orders, work orders, and invoices accurately.
- Schedule installations and coordinate fulfillment between customers, contractors, and internal teams.
- Handle purchasing supplies and materials related to projects and office needs.
- Maintain accurate records of customer interactions, service issues, and resolution steps with our Sales Force CRM system.
Qualifications:
- 2 years of experience in an administrative, customer service, or contractor coordination role.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with CRM or scheduling systems is a plus.
- Strong written and verbal communication skills.
- Ability to multitask and prioritize in a deadline-driven environment.
- Experience working with 1099 contractors or in a field service environment is highly desirable.
- High school diploma needed, associate or bachelor’s degree preferred.
What We Offer:
- Competitive compensation and benefits
- Growth opportunities in a nationwide company
- A collaborative and supportive work environment
- The opportunity to play a vital role in delivering high-quality backyard solutions to customers across the U.S.
