Senior Service Technician - Gorlin Pools

Join Our Expert Team and Advance Your Pool Service Career! *** SEASON 2026 ***
Cool Pool Company is seeking a highly skilled Lead Pool Service Technician to join our dynamic team. If you have a passion for delivering high-quality service, leading a team, and working with advanced pool systems, we want to hear from you!

Position Summary:
As a Lead Pool Service Technician, you will oversee a team performing pool openings/closings, weekly maintenance, troubleshooting, repairs, and upgrades. You will ensure that all work meets our high company standards while delivering exceptional customer service.

Key Responsibilities:

• Independently perform all pool maintenance, repair, and troubleshooting tasks.
• Lead and mentor team members, providing training and feedback.
• Ensure company vehicles and tools are organized, neat, and presentable.
• Maintain consistent communication with supervisors, office staff, and clients.
• Accurately complete all necessary paperwork, job notes, and reports.
• Provide professional and knowledgeable recommendations to clients.
• Monitor and promote adherence to company core values and policies.
• Report any unexpected problems or repairs to supervisors promptly.
• Ensure clear and respectful communication with team members and clients.
• Attend ongoing training and educational workshops to maintain technical knowledge.
• Accurately review and prepare for each day's scheduled work.

Advanced Technical Skills Required:

• Leak detection diagnosis and repair (pressure testing)
• Installation and programming of all major VSP pump manufacturers
• Advanced troubleshooting of automation systems (relays, switches, sensors, remotes)
• Identification of various pool builder designs
• Dive-in repairs and in-floor cleaning system maintenance
• Expertise in vanishing edge and complex pool system management
• A-B measuring for new or replacement safety covers
• Skimmer replacements (vinyl and concrete)
• Repair of leaking return fittings and pipe systems
• Measuring and replacing vinyl liners
• Plumbing entire equipment pads and pool systems

Qualifications:

• Minimum 2 years of experience as a Lead Service Technician
• Certified Pool Operator (CPO) Certification required
• Strong leadership, communication, and problem-solving skills
• Highly motivated with strong attention to detail and a customer-first mindset
• Valid driver's license required

Physical Requirements:

• Ability to lift at least 50 lbs regularly
• Comfortable working outdoors in various weather conditions
• Able to stand, walk, and work on feet for extended periods
• Ability to distinguish colors (for water testing purposes)
• Must be able to swim for safety reasons

Why Join Northern Pool Company?

• Competitive compensation based on experience
• Ongoing training and career development opportunities
• Positive, supportive, and team-oriented work environment
• Work with the latest pool technologies and systems

If you're ready to take your pool service career to the next level and lead a team that takes pride in excellence, apply today and join the Northern Pool Company family!