Program Manager – Event Operations

Job Title: Program Manager – Event Operations

Location: Miami, FL, USA 33179

Duration: 6 Months

Position Overview

• Waymo is expanding into new markets and requires a highly organized Program Manager to oversee planning and coordination for large-scale events—such as concerts, protests, and sporting events—within operational territories. The goal is to mitigate risk, optimize decision-making, and enhance overall rider experience.
• The Program Manager will independently manage the full lifecycle of highly cross-functional programs, creating structured plans, driving execution, ensuring stakeholder alignment, and delivering operational excellence across multiple markets.

Key Responsibilities

• Lead end-to-end program management, including defining charters, scope, OKRs, timelines, resources, and risk/dependency management.
• Develop detailed project plans with clear phases, constraints, and visibility into program risks.
• Build trusted relationships across cross-functional stakeholders; manage escalations and optimize team roles.
• Create and deliver predictable communication plans tailored to stakeholder groups.
• Execute change-management strategies and rollout plans; conduct impact assessments and resolve alignment issues.
• Collect and analyze data needed for program governance; maintain trackers and status reports.
• Drive governance structures, including mitigations, postmortems, and escalation workflows.
• Determine metrics and phasing for continuous improvement; establish regular checkpoints and rationalize program pivots.
• Event-specific responsibilities:
• Create weekly event plans across Waymo markets.
• Identify and analyze recurring or disruptive events, spotting trends and risk patterns.
• Collaborate with operations, product, and strategy teams to develop mitigation plans.
• Curate optimal pickup/dropoff experiences for high-density venues.

Top Daily Responsibilities

• Develop weekly plans for upcoming large-scale events.
• Communicate detailed operational plans to diverse stakeholders.
• Identify significant events (attendance, disruption potential, frequency) and analyze historical patterns.
• Collaborate cross-functionally to align on strategies and mitigations.
• Enhance rider and venue experience through operational planning.

Mandatory Qualifications

• 3 years of Program/Project Management experience
• Strong risk management capability
• Highly organized, structured, and decisive
• Excellent communication and stakeholder management skills
• Proficiency in:
• Communications Management
• Team Management
• Organizational Change Management
• Stakeholder Management
• Planning & Portfolio Management
• User Empathy
• Execution & Governance
• Continuous Improvement

Preferred Qualifications

• Background in transportation or mobility operations
• Experience using data-driven decision-making
• Familiarity with large event operations or public safety considerations