What are the responsibilities and job description for the IT Support Specialist position at Azaaki LLC?
#AZAAKI-NONIT
We are seeking a skilled IT Support Specialist (Depot / Workstation Support Experience) to join our client’s team, one of the US’s largest Security companies.
Qualifications:
Education:
- Preferred but not required two (2) year degree or equivalent experience
- A certification or equivalent work experience in Depot/Workstation support
- SCCM OSD, Imaging, or similar desktop imaging technology.
- Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
- Active Directory experience.
- Problem solving and troubleshooting abilities
- Excellent communication, documentation, and written skills
- Experience with XenMobile or other Mobile management software a plus.
- Experience using Office 365 suite
Duties and Responsibilities:
- Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
- Work Order and ticket handling. Maintain queues, communicate, fulfill.
- Cycle counts of Depot inventory (devices and peripherals)
- Pack and ship devices and kits (devices peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
- Troubleshoot software or hardware issues.
- Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
- Manage and track devices sent to 3rd parties for repair.
- Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Maintain a comprehensive repository for documentation and update as needed.
- PC and Apple Mac set up and support experience.
- iPad and Tablet setup, OS updates, and wiping of the device.
- Manage cellular activations of mobility assets (request activations, reassignments, cancelations).
About Our Client
Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.
#AZAAKI-NONIT
Job Type: Contract
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $22 - $25
