Customer Service Representative

Work Hours: 9:00 AM – 5:30 PM
Start Date: Immediately
Duration: 3 – 6 months
Location: Farmers Branch, TX 75234 – 100% Onsite

Minimum Requirements (Top 3–5)

• Education: High school diploma, GED, or equivalent.
• Communication Skills: Strong verbal and written communication; ability to interact professionally with customers.
• Customer Service Experience: Prior experience in a customer-facing role (phone, email, or in person).
• Technical Skills: Basic proficiency in computer systems, data entry, and common office software.
• Interpersonal Skills: Ability to remain positive, empathetic, and professional when handling customer concerns.

Preferred Qualifications (Top 3–5)

• Industry Knowledge: Familiarity with optical/ophthalmological products and services.
• CRM / ERP Experience: Hands-on experience with Great Plains, Zoho, SAP, or similar systems.
• Problem-Solving Ability: Skilled in analyzing issues, identifying solutions, and handling escalations calmly.
• Multitasking & Organization: Ability to manage multiple priorities with accuracy and attention to detail.
• Team-Oriented Mindset: Willingness to collaborate, share knowledge, and support colleagues.

General Function

The primary focus of this position is to represent the company by delivering top-quality service to customers. Responsibilities include answering phones, responding to emails, coordinating shipping, following up on inquiries, and performing other assigned duties.

Major Duties & Responsibilities

Customer Service

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries via phone, email, and other channels.
• Acknowledge and resolve customer complaints effectively.
• Develop strong product knowledge to provide accurate information.
• Keep detailed records of customer interactions, transactions, and complaints.

Order Processing & Account Management

• Process orders, forms, applications, and requests accurately.
• Enter sales into Great Plains with detailed notes for staff reference.
• Manage customer accounts, including creating new accounts and updating information.

Shipping & Inventory

• Pick, pack, wrap, label, and stage outbound shipments for customer pickup or carrier dispatch.
• Enter shipping information into the database and coordinate with departments.
• Uphold quality guidelines and implement best practices for shipping and receiving.
• Accurately process incoming shipments, record goods in Great Plains, and resolve discrepancies.
• Upload documents into Metaviewer and complete daily “End of Day” processes.
• Monitor consumable inventory, create procurement lists, and coordinate with purchasing/operations.
• Label, stock, and maintain accurate inventory records.
• Suggest process improvements for inventory management.
• Participate in physical inventory counts and reconcile discrepancies.
• Adjust inventory levels as needed and promptly report issues.

Administrative & Team Support

• Manage purchasing emails and related tasks.
• Assist with training temporary staff on Great Plains, Metaviewer, and StarShip.
• Perform general office duties as assigned.

Basic Qualifications

• High school diploma, GED, or equivalent.
• Strong verbal, written, and interpersonal communication skills.
• Solid analytical and problem-solving abilities.
• Self-motivated with urgency, resourcefulness, and adaptability.
• Proficiency in computer systems and data entry.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, friendly, and customer-focused demeanor.
• Effective collaboration with colleagues.
• Ability to operate and maintain warehouse equipment.
• Knowledge of inventory management principles and practices.
• Previous experience in customer service, shipping coordination, and warehouse operations.

Preferred Qualifications

• Experience in customer support roles.

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Farmers Brnch, TX 75234 (Required)

Ability to Relocate:

• Farmers Brnch, TX 75234: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22