Operations Manager

Operations Manager (Plumbing Services)About Us

We are a growing, family-owned plumbing company committed to integrity, honesty, and excellent customer service. As a faith-based business, we strive to operate with strong values, respect, and care in everything we do.

We are building a structured, professional operation focused on long-term growth and consistency—not a chaotic or reactive shop—and are looking for the right person to help us grow.

Position Summary

The Operations Manager is responsible for owning and improving day-to-day operations, ensuring efficient workflows, strong cash flow, and a high-quality customer experience.

This role focuses on systems, performance, and accountability—not routine administrative task execution.

What Success Looks Like

• Jobs are scheduled and completed efficiently with minimal downtime

• Invoices go out on time and payments are collected promptly

• Customers feel informed, supported, and taken care of

• Office operations run smoothly without constant owner involvement

• Problems are identified early and solved proactively

Key ResponsibilitiesOperations & Process Ownership

• Own and improve workflows from call intake through job completion and payment

• Develop and maintain standard operating procedures (SOPs)

• Identify inefficiencies and implement solutions

Team Oversight (Dispatcher)

• Manage and support the Dispatcher role

• Ensure the daily schedule is efficient and fully utilized

• Provide training, feedback, and accountability

• Provide backup dispatch support when needed to ensure continuity of operations

• Step in to resolve scheduling or service issues when necessary

Financial Oversight & Collections

• Own accounts receivable performance and collections process

• Review A/R aging reports and take action on overdue accounts

• Monitor operational trends affecting cash flow

• Coordinate with bookkeeping/CPA for accurate reporting

Customer Experience

• Own overall customer experience outcomes

• Handle escalated customer concerns

• Identify trends and implement improvements

Vendor & Cost Management

• Oversee and help improve vendor relationships and supply ordering processes

• Monitor expenses and maintain cost control

• Approve purchases within defined limits

HR & Administrative Support (Light)

• Oversee onboarding and offboarding processes

• Maintain organized employee records

• Support company policies and procedures

Reporting & Accountability

• Provide weekly reports to ownership including:

• Revenue and jobs completed

• A/R status and collections progress

• Schedule efficiency

• Key issues and improvements

• Proactively identify and solve problems

This Role Is NOT

• A front-desk or call-answering position

• A bookkeeping or accounting role

• A “do everything” office job

• A position with full independent control over major business decisions

Decision-Making Authority

• Manage day-to-day office operations and workflows

• Approve routine expenses within set limits

• Recommend (but not independently decide on):

• Hiring and termination decisions

• Compensation changes

• Major financial commitments

What We’re Looking For

• Strong ownership mindset and follow-through

• Highly organized and process-driven

• Proactive problem-solver

• Clear and confident communicator

• Comfortable in a fast-paced, service-based environment

Reporting Structure

• Reports directly to Owner(s)

• Oversees Dispatcher

Pay: $28.00 - $32.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $28 - $32