What are the responsibilities and job description for the Axiom Maintenance Services Dispatcher position at Axiom Property Management?
We are seeking an experienced Maintenance Dispatcher to join our team. The Maintenance Dispatcher will oversee all maintenance operations and coordinate a team of maintenance workers/vendors. This position requires strong computer skills and the ability to type 40 words per minute or faster. The ideal candidate will have a general knowledge of home repairs, including water heaters, light plumbing, and light electrical work.
Key Responsibilities:
1. Answering/Responding to Maintenance Calls: The Maintenance Dispatcher will be responsible for promptly responding to maintenance calls/requests and ensuring that all issues are logged and addressed in a timely manner.
2. Entering Work Order Details: Accurately entering work order details into the system to ensure that all maintenance requests are properly documented and tracked.
3. Closing Out Work Orders: Ensuring that work orders are closed out efficiently and accurately once maintenance tasks are completed to the satisfaction of tenants and property owners.
4. Coordinating Make Ready of Vacant Units: Overseeing the process of preparing vacant units for new tenants, including coordinating maintenance tasks and ensuring timely turnaround.
5. Technician Concern Responses: Addressing and resolving concerns raised by maintenance technicians in a professional and efficient manner.
6. Tenant & customer Concern Responses: Providing prompt and effective responses to maintenance-related concerns raised by tenants & customers, ensuring their satisfaction and comfort.
Qualifications:
- Previous experience in a maintenance supervisory or management role
- Strong computer skills and proficiency in maintenance management software
- General light knowledge of home repairs, including water heaters, light plumbing, and light electrical work
- Excellent communication and organizational skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy and quality of work
This is a desk job.