What are the responsibilities and job description for the Technical Support Lead position at Axiom Global Technologies?
We are looking for an experienced Onsite Support Lead to manage end-user support operations and ensure smooth IT service delivery. The role involves leading a small team, handling escalations, and maintaining service quality standards.
The candidate should have strong experience in desktop support, user management, and basic networking, along with exposure to IT service processes and tools. You will work closely with internal teams to resolve issues and improve overall user experience.
Prior experience in a customer-facing environment and good communication skills are important.