What are the responsibilities and job description for the IT Application Support Specialist position at Axelon Services Corporation?
Summary
- Location: Exeter, NH
- Duration: 1 year contract
- Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets.
- Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
- Provides end-user notices of real-time issues within the environment.
- Collaborates with more senior team members and other support teams to identify defects and user impact.
- Seeks to understand new functionality being implemented for monthly releases.
- Identifies opportunities for continuous improvement.
- Adheres to metric-driven objectives including time to resolve and number of closures per day.
- Participates daily in all required team and support group meetings.
- Minimum 5 years of IT experience.
- Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.
- 1 year Insurance experience preferred.
- Mainframe, Guidewire Suites, NexThink, AppDynamics, and/or Splunk experience a plus.
Salary : $24