What are the responsibilities and job description for the Customer Service Representative position at Axelon Services Corporation?
Pay Rate: $20 per hour
Summary
Summary
- Start Date: 11/09/2026
- Location: Warwick, RI
- Work Mode: Virtual roles predominantly work from a home office with periodic visits to the assigned GCSO office as needed
- Handle inbound customer service inquiries via telephone and/or email
- Resolve complex customer issues with effective listening skills and attention to detail
- Provide excellent service to customers with insurance or other financial service products
- Research requests regarding various product aspects, policy provisions, claim status, and basic procedures
- Efficiently process transactions and refer requests for policy modifications to appropriate areas
- Enhance and strengthen the relationship between the customer and the company using strong communication skills
- Support special product and/or service campaigns as needed
- Access and navigate multiple electronic systems to provide a complete and integrated response to customer inquiries
- Perform responsibilities in a professional manner while exercising strong verbal, interpersonal, and high-quality service skills
- Minimum 2 years of customer service experience
- Flexible to work specific shifts during hours of operation between 8:00am - 8:00pm EST, Monday through Friday
- Ability to work overtime and flexible shifts based on business needs
- High School diploma or GED
- Some college experience, trade, or professional certification
- Insurance or financial services industry experience or product-specific experience
- Prior call center experience is highly preferred
- Ability to learn quickly and continuously develop functional knowledge of company products
- Strong computer/keyboard skills and solid math, analytical, and problem-solving skills
- Superb listening skills and professional oral & written communication skills
- Ability to inspire trust and accountability through an empathetic communication style
Salary : $18 - $20