Direct Bill Manager, US Credit Control

AXA XL is an Equal Opportunity Employer.

Direct Bill Manager, US Credit Control

Exton, Pennsylvania / USA (hybrid 3 days per week)

In the Direct Bill Manager role, you will be responsible for oversight of collections and cash operations teams, ensuring compliance defined in direct bill standard operating procedures and identified key controls. Play an integral part in establishing and improving processes, controls and organizational structure through interactions with both internal and external partners. This position will monitor performance outcomes and communicating results to leadership.

What you’ll be doing

What will your essential responsibilities include?

• Monitor the direct billing cycle starting at the collections phase until cash application completion and where needed engage with Underwriting Operations
• Manage, monitor and guide the direct bill team on collections of unpaid receivables to ensure adherence to collection guidelines, credit terms and designated installment plans for policy holders.
• Support Cash Processing team to safeguard that payment instructions, write off’s and disbursements are completed in accordance with key controls and service level agreements.
• Track outstanding balances, examine incoming inquiries, and implement strategies to minimize outstanding debt.
• Ensure compliance with all relevant standard operating procedure, key controls and key performance indicators.
• Prepare and analyze reporting to identify trends, track key performance indicators and identify areas for improvement.
• Effectively communicate with policyholders, brokers/agents and internal teams to resolve issues and address inquiries.
• Collaborate with cross-functional teams to address billing-related, collections, and cash application to improve customer satisfaction.
• Supervise and support staff, providing guidance, training and performance feedback.
  
  

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

• Bachelors degree or higher in finance, accounting or a related field.
• Moderate years of leadership & management experience.
• Moderate years of billing and collections experience.
• Subject matter expert in direct bill insurance is required.
• Excellent knowledge of carrier direct bill platforms (Guidewire preferable) and Accounts Receivable reconciliation
• Excellent critical thinking and organizational skills
• Experience in process improvement with the ability to streamline workflows for greater efficiency and accuracy
• Effective communication and people skills
• Analytical Thinking - Ability to Identify issues in payment processing and develop solutions.
• Relationship Management - Skilled at managing carrier and client relationships for optimal outcomes.
  
  

Desired Skills And Abilities

• Previous work experience in a financial or insurance environment is preferred
• Internal candidates should have WINS and/or Guidewire systems experience.
• Knowledge &/or Experience in Guidewire platform is a plus
  
  

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  
  

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
  
  

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD $104,000 - $182,000

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.