Direct Bill Manager, US Credit Control

What you’ll be doing

What will your essential responsibilities include?

• Monitor the direct billing cycle starting at the collections phase until cash application completion and where needed engage with Underwriting Operations
• Manage, monitor and guide the direct bill team on collections of unpaid receivables to ensure adherence to collection guidelines, credit terms and designated installment plans for policy holders.
• Support Cash Processing team to safeguard that payment instructions, write off’s and disbursements are completed in accordance with key controls and service level agreements.
• Track outstanding balances, examine incoming inquiries, and implement strategies to minimize outstanding debt.
• Ensure compliance with all relevant standard operating procedure, key controls and key performance indicators.
• Prepare and analyze reporting to identify trends, track key performance indicators and identify areas for improvement.
• Effectively communicate with policyholders, brokers/agents and internal teams to resolve issues and address inquiries.
• Collaborate with cross-functional teams to address billing-related, collections, and cash application to improve customer satisfaction.
• Supervise and support staff, providing guidance, training and performance feedback.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Bachelors degree or higher in finance, accounting or a related field.
• Moderate years of leadership & management experience.
• Moderate years of billing and collections experience.
• Subject matter expert in direct bill insurance is required.
• Excellent knowledge of carrier direct bill platforms (Guidewire preferable) and Accounts Receivable reconciliation
• Excellent critical thinking and organizational skills
• Experience in process improvement with the ability to streamline workflows for greater efficiency and accuracy
• Effective communication and people skills
• Analytical Thinking – Ability to Identify issues in payment processing and develop solutions.
• Relationship Management – Skilled at managing carrier and client relationships for optimal outcomes.

Desired Skills and Abilities:

• Previous work experience in a financial or insurance environment is preferred
• Internal candidates should have WINS and/or Guidewire systems experience.
• Knowledge &/or Experience in Guidewire platform is a plus

Who we are

What we offer

• Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

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  Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.