What are the responsibilities and job description for the Technician Team Lead-Mercedes-Benz Grapevine position at Avondale Group?
Overview
For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
Who is Avondale Group?
A career at Avondale
Responsibilities
Avondale Mercedes-Benz Grapevine technicians are the lifeline of our business, and we are honored to say that we provide them with unrivaled facilities to work in. Technicians will benefit from massive parts departments, vehicles that are parked and remain under Inclement Weather Tent Structures, and support from a variety of leaders in our departments. We gladly pay for the ongoing training and advancement of our technicians and reward them financially and with excellent benefits. They will also have the opportunity to work on some of the most intriguing brands and vehicles in the world while having the following responsibilities.
Responsibilities:
Produces billable labor on the vehicle brought into the Service Department for service or repairSets completion times for the jobs assigned to the production TeamDispatches work to all the Team members in a fair and equitable mannerManages the Team to achieve high levels of overall Team productionMaintains a high standard of quality workmanship for the labor performed by every Team memberWorks with each Team member to ensure their performance helps the team maintain their objectivesMaintains a high level of cleanliness, grooming, and uniform appearance for the entire TeamDetermines if employees are in good standing with the companyMakes the final hiring decisions for Team personnelMeets with the Service Manager at least once a week to discuss: The Team’s performance vs. objectives; Personnel problemsEnsures that all Team members adhere to company policiesDetermines the training needs of the Team and inform management of those needsCommunicates to the appropriate Assistant Service Manager (ASM) information regarding any job that will not meet the ASM’s promise timeAssures that flat rate time assignments are true and accurateReviews the up-flagging of all repair orders at the end of each day (work in progress and left uncompleted)Covers the previous days’ flat rate hour performance with all the Team members every dayDesignates and train a lead Technician to manage the Team in the Team Leader’s absenceWorks with the Service Manager to develop monthly production forecastsMaintains the Team at the size determined by managementMonitors Technician certification status within the Team as required (ie., NIASE, State of Texas, etc)Informs management of any situation or event that would interfere with established objectives, standards, or company policy
Qualifications
EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and minimum one year dealershipexperience.
CERTIFICATES, LICENSES, REGISTRATIONS
Operator's Driver's License; State Inspection License.
PHYSICAL DEMANDS
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move more than 100 pounds.