What are the responsibilities and job description for the Technician Team Lead-Mercedes-Benz Grapevine position at Avondale Dealerships?
For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!
We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
A career at Avondale
Avondale Mercedes-Benz Grapevine technicians are the lifeline of our business, and we are honored to say that we provide them with unrivaled facilities to work in. Technicians will benefit from massive parts departments, vehicles that are parked and remain under Inclement Weather Tent Structures, and support from a variety of leaders in our departments. We gladly pay for the ongoing training and advancement of our technicians and reward them financially and with excellent benefits. They will also have the opportunity to work on some of the most intriguing brands and vehicles in the world while having the following responsibilities.
Responsibilities
Produces billable labor on the vehicle brought into the Service Department for service or repair
Sets completion times for the jobs assigned to the production Team
Dispatches work to all the Team members in a fair and equitable manner
Manages the Team to achieve high levels of overall Team production
Maintains a high standard of quality workmanship for the labor performed by every Team member
Works with each Team member to ensure their performance helps the team maintain their objectives
Maintains a high level of cleanliness, grooming, and uniform appearance for the entire Team
Determines if employees are in good standing with the company
Makes the final hiring decisions for Team personnel
Meets with the Service Manager at least once a week to discuss The Team’s performance vs. objectives; Personnel problems
Ensures that all Team members adhere to company policies
Determines the training needs of the Team and inform management of those needs
Communicates to the appropriate Assistant Service Manager (ASM) information regarding any job that will not meet the ASM’s promise time
Assures that flat rate time assignments are true and accurate
Reviews the up-flagging of all repair orders at the end of each day (work in progress and left uncompleted)
Covers the previous days’ flat rate hour performance with all the Team members every day
Designates and train a lead Technician to manage the Team in the Team Leader’s absence
Works with the Service Manager to develop monthly production forecasts
Maintains the Team at the size determined by management
Monitors Technician certification status within the Team as required (ie., NIASE, State of Texas, etc)
Informs management of any situation or event that would interfere with established objectives, standards, or company policy
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED); and minimum one year dealership
experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Operator's Driver's License; State Inspection License.
PHYSICAL DEMANDS
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move more than 100 pounds.
We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
A career at Avondale
Avondale Mercedes-Benz Grapevine technicians are the lifeline of our business, and we are honored to say that we provide them with unrivaled facilities to work in. Technicians will benefit from massive parts departments, vehicles that are parked and remain under Inclement Weather Tent Structures, and support from a variety of leaders in our departments. We gladly pay for the ongoing training and advancement of our technicians and reward them financially and with excellent benefits. They will also have the opportunity to work on some of the most intriguing brands and vehicles in the world while having the following responsibilities.
Responsibilities
Produces billable labor on the vehicle brought into the Service Department for service or repair
Sets completion times for the jobs assigned to the production Team
Dispatches work to all the Team members in a fair and equitable manner
Manages the Team to achieve high levels of overall Team production
Maintains a high standard of quality workmanship for the labor performed by every Team member
Works with each Team member to ensure their performance helps the team maintain their objectives
Maintains a high level of cleanliness, grooming, and uniform appearance for the entire Team
Determines if employees are in good standing with the company
Makes the final hiring decisions for Team personnel
Meets with the Service Manager at least once a week to discuss The Team’s performance vs. objectives; Personnel problems
Ensures that all Team members adhere to company policies
Determines the training needs of the Team and inform management of those needs
Communicates to the appropriate Assistant Service Manager (ASM) information regarding any job that will not meet the ASM’s promise time
Assures that flat rate time assignments are true and accurate
Reviews the up-flagging of all repair orders at the end of each day (work in progress and left uncompleted)
Covers the previous days’ flat rate hour performance with all the Team members every day
Designates and train a lead Technician to manage the Team in the Team Leader’s absence
Works with the Service Manager to develop monthly production forecasts
Maintains the Team at the size determined by management
Monitors Technician certification status within the Team as required (ie., NIASE, State of Texas, etc)
Informs management of any situation or event that would interfere with established objectives, standards, or company policy
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED); and minimum one year dealership
experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Operator's Driver's License; State Inspection License.
PHYSICAL DEMANDS
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move more than 100 pounds.