What are the responsibilities and job description for the Lobby Assist position at Aviation?
Key Responsibilities include the following, but are not limited to:
- Provides services behind the counter: baggage handling, verification of the identification of each baggage, transfer of baggage and oversize transfers, and assistance in the processing and transport of passenger luggage.
- Guarantees the service to the client's airlines/airports in accordance with the contracts
- Ensures safety protection procedures and complies with the standards set out in the Standard Operations Manual, Safety and Training Manual, Aviation Safety Manual, Loading Manual (if applicable), and Safety Management Systems Manual.
- Provide reports as required and measurements of service delivery.
- Complies with customer service expectations of the client to the passengers
- Establish clear communication and guidance as the representative of the airline.
- Guarantees immediate notification to Senior Management and the Supervisor about any audit, current or pending.
- Other duties as assigned.
Key Qualifications
- High school diploma or equivalent required
- 1 years in customer service
- The ability to speak, read, and write in English is a must
- Excellent customer service skills
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
- Must be able to obtain a SIDA Badge from the airport.
- Must be able to pass all company pre-employment requirements.
- Must be able to bend, stoop, and lift at least 70 lbs.
Physical Demands
The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.
Work Environment
The Lobby Assist Agent will work both indoors and outdoors in secure airport environments, often under variable weather conditions and elevated noise levels. Standard office equipment may be used for reporting and communication.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law