Lobby Concierge

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific Greets guests in a warm, friendly, and professional manner Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures Familiar with local dining, shopping, and entertainment offerings Is completely conversant in all information in the Concierge Fact Book Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information Becomes familiar with guest names and acknowledges them by name Serves each guest on a one-to-one basis with utmost courtesy Personalizes all services and anticipates guest requests whenever possible Makes dining, theater, tour, travel, and other arrangements for hotel guests Assists guests with transportation needs Arranges childcare Presents guest orientation sessions for new arrivals Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music Works closely with in-house vendors to satisfy guest entertainment needs Constantly displays outstanding communication and guest relations skills Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephone Answers telephone in accordance with Loews Hotels standards Takes a proactive role in providing assistance in the hotel lobby Provides tours of the hotel, displaying extensive familiarity with its history and interior décor Maintains inventory of local maps and brochures Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events Retrieves guest messages from computer Sets up and disassembles the morning and evening concierge service Conducts Random Guest Survey Calls in accordance with hotel policy Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.