Concierge

SCHEDULE: Mixed shift /PM

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests in a friendly and courteous manner.
• Assist the front office manager with training new team members.
• Ensure customer needs are met: assist residents with deliveries, groceries, vendors, guests, etc 
• Coordinate special events or special projects as assigned.
• Keep daily logs and pass-downs updated during the shift.
• Perform property walks and create work orders if needed.
• Provide information on the geographical area. Suggest sightseeing locations.
• Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
• Respect all residents’ privacy, information, perspective, priorities, times, and resources.
• Establish relationships with local merchants and service providers.
• Maintain a warm and friendly demeanor at all times.
• Communicate with residents' and guests' concerns to management promptly.
• Arrange for move-ins and move-outs once Management has approved.
• Receive all lost and found items; keep a log of lost and found items.
• Maintain a log for all incoming and outgoing packages, call the resident, and maintain records of all packages.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom or any common areas.
• Help remove water from the pool area, close doors, and turn off TVs and lights in the gym. 
• Review the calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets, and hours of operation daily to answer questions intelligently and to help direct members.
• Answer all emails, phone calls, and text messages at the front desk. 

Competencies;

Communication Proficiency.

Customer/Client Focus.

Discretion.

Initiative.

Leadership.

Team member leads by example, consistently conveying a positive attitude, passion, excellent grooming standards and pride in your work.

Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Supervisory Responsibility

This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department.

Work Environment

This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 30 pounds and must occasionally lift or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This position is full time and regularly requires early morning, late night and weekend shifts.

Travel

Travel is primarily local during the business day.

Required Education and Experience

• High School Diploma. AA or BA strongly preferred.
• Minimum 2 years experience working in the hospitality industry in similar role.
• Knowledgeable with computers software programs commonly used in the industry.
• Must have excellent communication skills; verbal and written to convey information and ideas clearly.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

Position Supervision

Employee reports to the Property Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.