Tech Support Senior Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy. Job Title: Tech Support Senior Engineer Location: Shanghai or Beijing, China Employment Type: full-time The job As a senior technical support engineer specializing in marine outfitting, you will provide full-cycle AVEVA Marine and E3D software technical support for shipyard and offshore customers. You will join an efficient, customer-centric after-sales technical team to resolve core technical issues onsite and remotely, ensure stable marine project delivery, and help customers achieve digital design value. Key responsibilities Focus on after-sales technical support for all Outfitting modules of AVEVA Marine and E3D, covering full-process after-sales work including remote & on-site software commissioning, fault troubleshooting and daily customer operation guidance. Solve various software technical problems encountered by customers in the integrated design of marine outfitting disciplines, ensuring stable software operation and smooth project delivery. Communicate with customers to collect after-sales technical pain points and software usage challenges, and deliver reasonable optimization suggestions to internal teams. Provide standardized after-sales software training and technical guidance to customers, helping improve their overall software operation capabilities. Reproduce and analyze complex technical faults, conduct root cause analysis, and complete full issue closure in strict accordance with company after-sales procedures. Essential requirements Solid professional knowledge of piping (PIPE) and extensive practical experience in shipyard piping production design, with a good understanding of marine outfitting business workflows and industry design specifications. Proficient in AVEVA Marine / AVEVA E3D software with hands-on project experience in marine outfitting discipline applications. Customer-oriented mindset and strong problem-solving capabilities, able to independently handle complex technical support scenarios for marine projects. Competent English reading, writing and communication skills to support daily technical alignment and technical document delivery. Self-motivated and stress-resistant, capable of efficiently coordinating and supporting multiple parallel projects. Desired skills Impact: Capable of quickly responding to on-site technical emergencies, delivering reliable solutions and ensuring zero delay for key project nodes. Aspiration: Keen to accumulate marine industry technical experience, continuously improve professional capabilities and support high-quality delivery of complex marine projects. Curiosity: Good at exploring software hidden problems and industry design difficulties, actively summarizing experience and optimizing support methods. Trust: Possess rigorous work attitude, good team collaboration and customer communication skills, and build long-term trusted partnership with customers. Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. Find out more: https://www.aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.