What are the responsibilities and job description for the Client Partner/Account Manager position at Avesta Computer Services?
Customer - Our customer is a leader in AI enabled SaaS products and solutions with focus in the life sciences domain
Job Title - Client Partner/Account Manager
Type - Fulltime
Location - Jersey City, New Jersey
Our client focuses on the specific needs of pharmaceutical & biotech companies, delivering transformative business outcomes. The combination of AI research, advanced technical & analytics capabilities, domain expertise across the drug development & commercialization life cycle, and successful product co-development approach has made a trusted partner and thought leader in the life sciences industry. If you possess a solutions mindset, strong management skills, and commitment to be part of a tremendous journey, join our growing, global team. See what our client can do for your career and your journey.
Key relationships:
- Client Executives (C-Suite, SVP/VP, Directors)
- Sales/Pre-Sales Executives
- Product/Client Implementation Teams
- Operations support teams at Onsite and Offshore
- Department/Functional Heads
- Product management and Engineering
- Client organization: account management & delivery
Responsibilities:
- Develop and maintain a high level of solution & market knowledge to help customers succeed with solution offerings
- Research potential clients and solicit customers for Solutions.
- Weekly territory/business development and prospecting new leads and territory sponsors
- Qualifying the opportunities in the sales stages
- Front line contact with customers, prospects & leads, and responsible for a quarterly revenue goal
- Regularly develop & submit accurate forecasts and reports as required
- Possess a strong understanding of solution and competition in the industry and positioning
- Ability to develop a territory management strategy, identify and develop sales leads, present capabilities
- Ability to coordinate information in order to develop relationships with internal and external clients
- Thorough knowledge and understanding of the industry, the company, and functional areas in order to strategically generate leads
- Excellent organization and time management skills in prioritizing daily activities and responsibilities with focus on target
- Ability to multitask in a fast paced environment Excellent problem solving skills
- Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
- This role requires independent travel up to 30%.
Requirement
- Bachelors or Masters in sales or related field.
- 15 years of relevant experience in client relationship and engagement management roles (including client success roles) in data and analytics space.
- Experience in closing new deals in Insurance (Property and Casualty) segment.
- Primary Responsibility to ensure that the client gets the desired value out of the relationship.
- Owns a Revenue Target for the year and works with various internal teams (Sales/Product/Delivery/Practices) to ensure that the targets are met.
- Proactively manage any escalations or issues related to project execution to mitigate risks to customer delight and billings
- Create 30-60-90 day Account Management Plans that cover a range of topics from current state of the engagement to upcoming Business Development opportunities
- Conduct Business Reviews in partnership with Executive Sponsor on a quarterly basis
- Showcase point of view as a thought leader in the Data & Analytics space.
- Be the Point person for the client in case of any questions/concerns that might arise with respect to the overall relationship
- Work on being a ‘trusted advisor’ to the clients
- Expected to be client’s first point of escalation and should be able to address those issues in the best interest of the client
