Sales & Event Administrator

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

Averill Hospitality is seeking a Sales & Event Administrator to join our Sales Team. Are you detail-oriented, organized, and interested in a career in hospitality sales? Averill Hospitality is seeking a talented and dynamic individual to join our team as a Sales Coordinator. In this role, you will play a vital part in driving the success of our hotel through your growing sales skills and attention to detail.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Sales Coordinator is responsible for supporting and fulfilling the sales process, and generating revenue by appropriately cultivating inbound leads and reacting to opportunities to upsell while upholding brand standards.

A key role for every Averill Hospitality Team Member is to serve as an ambassador of the company and its properties, positively engaging owners, guests, and the community at every opportunity.

MAIN DUTIES AND RESPONSIBLITIES:

Assist clients and sales managers in the timely fulfillment of contract terms for group and individual corporate accounts:

• Schedule and send client reminders and updates regarding room blocks and payments due.
• Monitor group inventory in RDP and manage the reduction and release of room blocks according to the individual contract and/or client needs.
• Prepare billing and oversee room deposits and accounts receivable for groups.
• Manage sales segments as assigned, including but not limited to:
• Social groups such as family reunions, birthday parties, anniversaries, and similar:
• Respond to inquiries, perform in-person and virtual site tours, prepare proposals and contracts, oversee the fulfillment of contract terms, communicate client needs and collaborate with operations teams.
• Respond to incoming leads or pass to appropriate sales manager.
• Assist in covering the duties of Sales Managers as needed (for example when SMs are OOO or traveling) by performing site tours, preparing proposals and contracts, and answering client inquiries.
• Manage special projects as required by the Assistant Director of Sales and Sales & Marketing Director.
• The Sales Coordinator role functions within the Sales team of the company specifically, in addition to having a high degree of interaction with leadership and staff within the Hotel team generally, and acts as a liaison between Sales, Reservations, and Front Desk Agents.
• As with all team members, the Sales Coordinator is responsible for modeling our core values and charges, contributing to the fulfillment of business objectives across the business unit, and collaborating with others in the fulfillment of our shared mission.
  
  

SPECIFIC JOB KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Desire to provide exceptional guest experiences, a passion for quality, and attention to detail.
• Respond promptly to client needs and take ownership of the overall client and guest experience.
• Strong communication skills with the ability to develop relationships, foster cooperation, effectively present information and appropriately respond to questions from clients, coworkers, and the public.
• Possess an attitude that encourages an open, stimulating, and trusting environment that reflects our Company Mission and Core Personality Traits.
• Proficient in using computer programs, including Microsoft Word, Excel, Outlook, and PowerPoint. Experience using Sales Software and PMS is highly beneficial.
• Creative problem solver with strong analytical and critical thinking skills.
• Ability to maintain strict confidentiality of classified information.
• Commitment to ongoing professional development
• Skilled and comfortable working with numbers, able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must be alert and quick reasoning, able to interpret and follow instructions and guidelines set by the hotel’s policy and procedures, keep commitments, and complete tasks on time.
• Meet productivity standards and strive to increase the team’s productivity. Balance team and individual responsibilities, exhibit objectivity and openness to others’ views, welcome feedback, contribute to building a positive team environment and prioritize the success of the team above own interests.
• Ability to manage multiple priorities while remaining focused on detail and accuracy
  
  

Supportive Functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the Department Director(s) based upon the requirements of the company.

Provide administrative support to sales, reservations, catering and front desk staff as needed.

This position is required to perform other and additional duties assigned.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.