What are the responsibilities and job description for the Operations Executive position at Avenue Logistics?
Customer Operations Executive
Location: Kansas City, MO (Power & Light District)
About Avenue Logistics
Avenue Logistics is a fast-growing freight brokerage based in the heart of Kansas City in the Power and Light District. Our leadership team brings decades of industry experience, while our company operates with the energy and opportunity of a startup. We’re building a team of driven individuals who want to grow their careers in logistics while working alongside top performers in the industry.
The Opportunity
As a Customer Operations Executive, you’ll support a high-volume book of business while working directly alongside one of our top sales reps. Your role will focus on managing daily shipment operations, ensuring freight moves smoothly, and delivering a high level of service to customers.
This position is ideal for someone who thrives in fast-paced environments, enjoys problem solving, and takes pride in staying organized while managing multiple moving pieces.
What You’ll Do
- Manage daily shipment operations across multiple customer accounts
- Build, schedule, and track freight shipments
- Monitor and manage 100 pickups and deliveries per day
- Troubleshoot delays, appointment changes, and service issues
- Provide consistent updates and support to customers throughout the shipment lifecycle
Who You Are
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, high-volume environment
- Customer-service oriented with strong communication skills
- Self-motivated and able to manage multiple priorities
Experience
- 2 years of operations or account management experience at a freight brokerage preferred
- Experience managing high shipment volume
- Familiarity with transportation management systems
What Avenue Offers
- Competitive salary
- Fun, energetic, and collaborative work environment
- Opportunity to make an immediate impact with a growing company
- Work in the heart of downtown Kansas City, MO (Power and Light District)
- Training and development alongside experts in the logistics industry
- Excellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance