Receptionist LTC Facility

Job Summary:

The Receptionist is responsible for ensuring a positive and professional first impression for all visitors and callers to the long-term care facility. This role involves managing front desk operations, providing administrative support, and assisting residents, families, and staff with various inquiries and requests. The receptionist plays a key role in maintaining a welcoming and organized environment.

Key Responsibilities:

• Front Desk Operations:

• Greet and welcome visitors, residents, and family members with professionalism and courtesy.

• Answer and direct incoming phone calls, take messages, and route calls to the appropriate department or staff.
• Maintain a log of all visitors and guests entering and exiting the facility, ensuring compliance with security protocols.
• Monitor and respond to general inquiries related to the facility, providing accurate information as needed.

• Administrative Support:

• Schedule appointments and manage resident visits, ensuring timely coordination with staff and family members.

• Maintain office supplies and ensure the front desk area is stocked and organized.
• Handle basic administrative tasks, including data entry, filing, and document preparation.
• Assist with resident admissions and discharge paperwork as required.

• Resident and Family Relations:

• Serve as the point of contact for residents' families, addressing questions and concerns in a compassionate and professional manner.

• Relay messages between residents and family members, staff, or physicians, ensuring timely communication.

• Facility Support:

• Assist in scheduling and coordinating meetings, events, and resident activities.

• Support the facility's infection control practices by maintaining a clean and sanitary reception area.
• Work closely with the nursing, administrative, and social services teams to ensure smooth operations.

• Confidentiality and Compliance:

• Maintain strict confidentiality of residents' personal and medical information in accordance with HIPAA guidelines.

• Ensure compliance with facility policies, procedures, and regulations.

Qualifications:

• High School Diploma or equivalent required; additional certification in office administration or related field preferred.
• Previous experience in a receptionist, customer service, or administrative role preferred, particularly in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Basic knowledge of office equipment (phone systems, fax machines, copiers, etc.).
• Ability to work independently, as well as part of a team.
• Compassionate, patient, and empathetic demeanor when interacting with residents, families, and staff.
• Basic computer skills, including proficiency with MS Office Suite and facility-specific software.