What are the responsibilities and job description for the Customer Service Representative position at Avanti Windows & Doors, LLC?
Customer Service Representative
Job Description:
We are looking for a Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments.
Responsibilities and Duties
- Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner
- Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Creating customer service tickets for required service and parts
- Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems
- Proper documentation of customer activities, progress, and service issues
- Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
- Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth
Qualifications and Skills:
- Punctual and reliable; be at work on time every day and the ability to work in a team environment
- Strong phone contact handling skills and active listening
- Problem solving skills required, willingness to learn
- Microsoft Programs experience – Outlook, MS Teams, and MS Excel
- Construction and Window knowledge preferred
- Bilingual Spanish/English a plus
- Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti
- Consistency complete day to day tasks of a customer service representative per standard work routine
Education/Experience: High school diploma/GED or 1-2 years of related work experience
Pay: $18-$19 depending on work history
Paid Weekly and Paid holidays
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- No nights
Ability to Commute:
- El Mirage, AZ 85335 (Preferred)
Ability to Relocate:
- El Mirage, AZ 85335: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $19