Technical Support Technician

Technical Support Technician

Location: Kenosha County, WI, Onsite
Contract: 18 Months Duration
Shift Schedule: Rotating 24/7 Coverage (Days, Nights, Weekends, and Holidays)

Automated Systems, Inc. (ASI) is seeking reliable and motivated Technical Support technicians to provide continuous alarm monitoring support for the Quality Building Management System (QBMS) at a pharmaceutical manufacturing facility in Kenosha County, WI. This role is ideal for individuals with manufacturing, plant operations, facilities, utilities, maintenance, or industrial production experience who are comfortable working around equipment, control panels, and operating systems. The Manufacturing Support Technician will monitor system alarms, follow established response procedures, document events, and notify appropriate personnel when alarms occur. Training will be provided on site-specific systems and procedures. The position offers hands-on exposure to facility monitoring systems, GMP processes, and plant operations while supporting a critical manufacturing site. This is an excellent opportunity for individuals looking to gain experience in pharmaceutical manufacturing operations while working in a highly regulated production environment.

Key Responsibilities:

• Monitor alarm screens and control panel interfaces during assigned shifts.
• Acknowledge and respond to alarms according to established procedures.
• Record alarm events, actions taken, and notifications in designated logbooks or electronic systems.
• Contact maintenance, utilities, quality, or operations personnel when alarm conditions require escalation.
• Maintain accurate and organized shift documentation.
• Participate in shift turnover meetings and communicate ongoing alarm conditions to incoming personnel.
• Report recurring alarm issues or unusual system activity to supervisors or engineering staff.
• Follow all site safety, quality, and GMP procedures.

Required Qualifications:

• High school diploma or equivalent.
• Previous experience in a manufacturing, production, plant operations, maintenance, facilities, utilities, or industrial environment.
• Basic understanding of industrial equipment, control panels, or plant operations.
• Strong attention to detail and ability to follow written procedures.
• Comfortable working independently during assigned shifts.
• Ability and willingness to work rotating 12-hour shifts, including nights, weekends, and holidays.
• Basic computer skills for documentation and data entry.

Preferred Qualifications:

• Experience working in a pharmaceutical, food, chemical, or regulated manufacturing environment.
• Exposure to industrial control panels, monitoring systems, or facility equipment.
• Experience with shift-based operations or 24/7 manufacturing environments.
• Familiarity with GMP, safety, or quality procedures.
• Technical education, trade school training, or coursework in industrial maintenance, electronics, manufacturing technology, or related fields.