Technical Support

Job Description

EXPERIENCE IN THE FOLLOWING: RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Senior Technicians for Client PC support needs. Participate in Hardware & Software deployments; Installation of operating system on PCs; Follow Hardware and Software procurement usage guidelines. Responsible for all work in progress assigned to ensure completion of tasks and proper communications. Reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; familiarity with Apple iOS; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools, proficiency with Laptop/PC Repair. Experience with FedEx Shipping helpful.
QUALIFICATIONS: At least two or more years of experience in computer support. Excellent customer service, interpersonal, organizational and communication skills, ability to work in a fast-paced changing environment.
Hours - Monday through Friday, 8:30am – 5 pm.

Skills/requirements
a. Must be proficient with Windows Operating systems
b: Must be proficient with Microsoft Office applications
c: Must have proficiency with PC imaging applications
d: Must have proficiency with Laptop/PC Repair