What are the responsibilities and job description for the Customer Service Representative position at Automated Health Systems?
Automated Health Systems is currently seeking motivated and team-oriented Customer Service Representatives for part-time positions in the Nashville, TN area (located by Gaylord Opryland Resort & Opry Mills Mall area).
The primary responsibilities as the Customer Service Representative will be frontline assistance to all applicants and members who contact the Service Center to apply and recertify for the TennCare Programs. Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries.
Customer Service Representative Job Specifications:
- Team player with interpersonal communication skills and customer-focused attitude.
- Minimum 2 years’ experience in a customer service environment required.
- Strong PC proficiency (i.e., working with multiple computer systems) required.
- Associate’s Degree in social or behavioral sciences or related field preferred; High School Diploma required.
- Experience with health insurance/Medicaid preferred.
- Ability to maintain confidentiality and adhere to HIPAA requirements.
- Bilingual language skills (i.e., Spanish) a plus.
Service Center hours of operation: Monday – Friday; 7am – 6pm.
Additional Benefits include:
- Eligibility for up to a $400 hiring bonus!
- Eligibility for employee referral incentives up to an additional $400!
AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com/careers
“The Enlightened Choice in Health Service Management”
Job Types: Part-time
Salary: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
- Wellness Program
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Work Location: Remote
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions
Salary : $15
