What are the responsibilities and job description for the Customer Service Representative position at Automata Intelligence?
Customer Service Representative (Remote – North Carolina)
Job Title: Customer Service Representative
Location: Remote (North Carolina, United States)
Employment Type: Full-Time
Work Schedule: Day and evening shifts available
Salary: $50k - $60k (depending on experience)
We are looking for a motivated Customer Service Representative to provide remote support to customers throughout North Carolina. The successful candidate will handle customer interactions, address service requests, and ensure a smooth and positive customer experience.
- Respond to customer inquiries via phone, email, or live chat
- Assist customers with account updates, billing questions, and service requests
- Troubleshoot basic issues and provide solutions
- Maintain accurate records of customer communications
- Meet performance and quality metrics
- Follow company policies and procedures
- High school diploma or GED
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to multitask and manage time effectively
- Basic computer proficiency
- Paid training
- Health, dental, and vision insurance
- Paid time off and holidays
- Remote work opportunity
- Performance-based bonuses
- Employee assistance program
Salary : $50,000 - $60,000